DELIVERY & RETURNS INFORMATION
Delivery charges for orders from the Online Shop?
- Orders over the value of £50 we provide free delivery.
- Orders under £50 will incur a flat rate of £6 + VAT delivery charge.
Next day delivery is offered to all London postcodes.
All addresses outside of this area are offered delivery in 3 business days.
No deliveries are made on weekends.
How long will delivery take?
- Orders placed before 16:00 we will dispatch same day, orders placed after 16:00 will be dispatched the following day at 16:00.
- All our orders are dispatched with a third party courier that aims to deliver within 24 hours but please allow up to 3 working days.
- You will be supplied with a tracking number once delivery slot has been booked.
What exactly happens after ordering?
- Once order has been placed our warehouse team automatically get a picking list print out and they pick your order.
- If for any reason there is an issue with your order you will be emailed an update or receive a phone call to advise.
- If there is an issue with stock we will advise and part ship your order with your permission.
Where can I view my sales receipt?
- You will be emailed an invoice once the order is placed on the website.
- You can login to your account on the website to view all current and past orders and print invoices also.
How long do I have to return an order?
- If you wish to cancel prior to dispatch you will need to telephone with your name address and invoice number.
- If the order has already been dispatched you must still telephone indicating your intention to return the order.
- All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 30 days of receipt of your goods.
How to cancel my order?
Goods can be cancelled under any of the three circumstances detailed below.
Prior to dispatch
You may cancel your order prior to dispatch and a full refund of the product price will be given.
Returns and Exchanges
If you wish to return or exchange an item, there will a 7 day cooling off period, please return unused and in its original packaging.
In the rare instance your goods are defective your statutory rights are not affected in any way by this agreement. You should notify us of any defects immediately and we will refund or replace the item within 30 days of receipt of goods.